Cancellation depends on the product you ordered:
For some items, pre-orders can be canceled before the batch period closes. Refunds for canceled pre-orders are issued as store credit only.
For custom-built items like QK and Neo products, orders cannot be canceled or modified once the batch period closes.
Always refer to the specific product page for detailed pre-order cancellation policies. You can track batch info for QK/Neo pre-order using this link: Pre-Order Status.
Not sure if your order can be cancelled? Please submit a support ticket with your order number and our team will help.
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