If your order appears to be lost or hasn’t arrived within the expected delivery time, please:
Check your tracking information first. Sometimes updates are delayed.
US orders: Wait 2–3 business days
International orders (USPS First Class International): Delivery can take up to 30 days
If your order is still missing after the expected timeframe, submit a support ticket with:
Your order number
Your tracking number
We can help file a claim and assist you with a replacement or refund if the package is confirmed lost.
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