How do I get a refund for my order?

How to Request a Return or Refund

Please submit a support ticket with the following details:

• Full name

• Order number

• Item(s) and quantity you wish to return

• Reason for return

If your order is eligible, our support team will guide you through the next steps.

Return Eligibility

To be eligible for a return:

• Items must be unused, unopened, and in the same condition as received

• Items must be in the original packaging

• Your return request must be submitted within 14 days of delivery

Non-Returnable / Final Sale Items

Due to the nature of our products, the following items cannot be returned or refunded:

• Lubricants, oils, and greases

• Items that have been opened, used, or modified

• Items that have been lubed, filmed, desoldered, or customized

• Clearance / sale items

• Pre-order items

• Group Buy orders

All items listed above are FINAL SALE.

Return Shipping Costs

• Customers are responsible for all return shipping costs

• LumeKeebs does not cover return shipping, customs fees, duties, or taxes

• Original shipping costs are non-refundable

Refund Processing

Once we receive and inspect your returned item:

• Returns are processed within 7 business days

• Refunds may take 1–2 billing cycles to appear, depending on your payment provider

• You will receive an email notification once your refund is processed

Restocking Fee

• A 15% restocking fee applies to items that have been opened but remain unused